Refund policy
Bloomingpairs — Return & Refund Policy
Last updated: September 14, 2025
Contact: hi@bloomingpairs.com
Overview
We sell both digital download products and physical books. Because of the nature of digital goods, all digital sales are final (details below). Physical books may be returned within our standard window if they meet the conditions outlined here.
If you have any questions at any time, email us at hi@bloomingpairs.com.
1) Digital Downloads (All Sales Final)
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No refunds or exchanges on digital products once the order is completed and the download link is delivered or the file is accessed.
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If you have technical issues (e.g., corrupted file, download link not working), contact us at hi@bloomingpairs.com within 7 days of purchase. We’ll help you access a working file or re-issue the download link.
Note for EU/UK customers: By purchasing a digital download, you acknowledge and expressly consent to receiving the content immediately, and you waive your right of withdrawal once download/streaming begins (as allowed under applicable consumer laws).
2) Physical Books (Standard Returns)
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You have 30 days after receiving your book to request a return.
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To be eligible, the book must be in the same condition you received it: unused, unmarked, and in original packaging (shrink wrap or wrap bands intact, if applicable). You’ll also need the receipt or proof of purchase.
How to start a return
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Email hi@bloomingpairs.com with your order number, the item(s) you’d like to return, and the reason.
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If your return is approved, we’ll send you a Return Authorization and instructions.
Return shipping
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If the return is not due to our error (e.g., change of mind), you’re responsible for return shipping.
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If we sent the wrong item or a defective/damaged book, we’ll cover reasonable return shipping or provide a prepaid label.
Refunds for physical books
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After we receive and inspect your return, we’ll notify you of approval. If approved, we’ll refund the product price to your original payment method within 10 business days.
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Shipping fees paid on the original order are non-refundable unless the return is due to our error.
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Your bank or card issuer may need additional time to post the refund. If more than 15 business days pass after our approval and you don’t see the refund, please contact us at hi@bloomingpairs.com.
3) Damages, Defects & Order Issues
Please inspect your order upon delivery and contact us immediately if:
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a book arrives damaged or defective, or
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you receive the wrong item.
We’ll evaluate and make it right with a replacement, exchange, or refund as appropriate.
4) Non-Returnable Items
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Digital downloads (all sales final).
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Gift cards and final-sale items (if marked as such at checkout).
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Books that are used, marked/written in, or not in original condition/packaging.
5) Exchanges
The quickest method is to return the item (if eligible) and place a new order for the item you want.
6) EU Right of Withdrawal (Physical Goods)
If your order is shipped into the European Union, you have the right to cancel or return your physical-goods order within 14 days of delivery for any reason. Items must be unused and in original packaging, with proof of purchase.
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Digital content exception: As noted above, once digital content delivery begins with your consent, the right of withdrawal does not apply.
To exercise the 14-day right for physical goods, email hi@bloomingpairs.com with your order number and a clear statement of cancellation.
7) Wrong Address / Undeliverable Packages
If an order is returned to us due to an incorrect or incomplete address provided at checkout, we can reship (additional shipping fees may apply) or refund the product price (less original shipping) for eligible items.
8) Contact Us
Questions about returns, refunds, or exchanges?
Email: hi@bloomingpairs.com